FREQUENTLY ASKED QUESTIONS

Have you already checked your email spam folder? If you can't find an email from us there either, please contact us via our contact form.

You will automatically receive your invoice by email.

Have you already checked your email spam folder? If you can't find an email from us there either, please contact us via our contact form.

We only print the products after the order has been received. Because of this, it still smells of rubber, fabric and printer ink 6-8 hours after unpacking.
Our products undergo quality control before each shipment. The pads are ventilated after printing and pulled through a "venting channel" again.

Nevertheless, we cannot completely avoid a slight smell in the first few hours.

Mousepad
The easiest way to clean your mouse pad is to wipe it with a damp cloth. Please do not use harsh bleaches as they can damage the print. Another option is to hand wash it in the shower. For heavily soiled pads, you can put them in the washing machine.

We recommend using a short delicate cycle with a maximum temp. of 30°.
to avoid creases after washing, lay the pad flat to dry.

WARNING! We are not liable for damages to the mousepad!

Armsleeve

We recommend hand washing the armsleeve in the shower. For heavily soiled sleeves, you can put them in the washing machine. We recommend using a short delicate cycle with a maximum temp. of 30°.

WARNING! We are not liable for damages to the sleeve!

Floor Mat
Regular vacuuming prevents dirt particles from penetrating deeper into the pile and becoming harder to remove. Dab or absorb liquids with absorbent cloths and vacuum loose dirt.

Due to the high fiber density and the exclusively woven fabric surface, the mouse pad offers excellent mouse tracking for all tested laser and optical sensors.

You can find the instruction with explanations for each step and the most important information here   

Our classic black chaining frames your design very clearly. With the transparent chaining, there is the possibility of printing the mouse pad on the edge and thus showing your design completely.

The products are manufactured and prepared in fair and certified production facilities in the Far East. The blanks are then printed, sewn and packed with love in Hamburg.

If there is anything wrong with your order, contact support@propads.gg. We will contact you immediately!

We manufacture the custom products especially for you and print the uploaded motif 1 to 1. For this reason we cannot take them back unless we made a mistake during printing. Please contact us using the contact form.

We usually print your ordered product within 2-5 working days.

After 2-5 working days we will hand over your order to DPD or DHL. As a rule, your package will be delivered here within 3 days. We will send you the tracking number as soon as we receive it. Unfortunately, we cannot be held responsible for any delays in shipping.

Your product will be shipped within Germany with DPD, otherwise with DHL.

The shipping costs are €4.99 within Germany, €9.99 to other EU countries and €16.99 to Switzerland.

You will receive the tracking number by email as soon as your order has been handed over to the shipping service provider.

Your order may be subject to taxes, duties and/or fees (including for customs clearance) imposed by the country of destination. For more information on this, please contact the customs authority in the country to which the shipment is being shipped.

We accept PayPal, bank transfer, credit card, Klarna and much more.

All information transmitted to our servers is encrypted. So your credit card details are safe.

You may be charged a cross-border transaction fee if your transaction is made in a country other than the country that issued your card. This cross-border transaction fee is charged by the issuing bank. You can check your card's terms and conditions or contact the issuing bank for more information.