FREQUENTLY ASKED QUESTIONS

To make a B2B request, you can simply fill out our contact form or send us an email to Info@propads.gg . Please provide us with your contact details, the name of your company and a short description of your request.
Our team will then contact you as soon as possible.

To make a cooperation request, you can simply fill out our contact form or email us to Partner@propads.gg .
Please provide us with your contact details, the name of your company and a brief description of your request. Our team will then contact you as soon as possible.

Have you already checked your email spam folder? If you can't find an email from us there either, please contact us via our contact form.

You will automatically receive your invoice by email.

Have you already checked your spam folder?
If you cannot find an email from us there either, please contact us via our contact form or email us to Support@propads.gg.

We only print the products after the order has been received. Because of this, it still smells of rubber, fabric and printer ink 6-8 hours after unpacking.
Our products undergo quality control before each shipment. The pads are ventilated after printing and pulled through a "venting channel" again.

Nevertheless, we cannot completely avoid a slight smell in the first few hours.

Mousepads
The easiest way to clean your mouse pad is to wipe it with a damp cloth. Please do not use harsh bleach as this can damage the print. Another option is to hand wash it in the shower or bath.
However, if it is heavily soiled, you should put it in the washing machine.

We recommend a short gentle wash cycle at a maximum of 30°. To avoid creases, please lay the pad flat to dry afterwards.

ATTENTION! We are not liable for damage to the mouse pad!

Arm sleeve
We recommend hand washing in the shower or bathtub.
However, if it is very dirty, you should put it in the washing machine.

We recommend a short gentle wash cycle with a maximum of 30°.

ATTENTION! We are not liable for damage to the sleeve!

Floor Mat
Regular vacuuming prevents dirt particles from penetrating deeper into the pile and becoming more difficult to remove. Dab or soak up liquids with absorbent cloths and vacuum up loose dirt.

Due to the high fiber density and the exclusively woven fabric surface, the mouse pad offers excellent mouse tracking for all tested laser and optical sensors.

Unfortunately, we are currently unable to offer special sizes for mouse pads with a minimum order quantity of 1 piece. For larger quantities, a special size is possible.

The instructions where each step is explained and the most important information can be found here: INSTRUCTIONS

Our classic black chaining frames your design very clearly. With the transparent chaining, there is the possibility of printing the mouse pad on the edge and thus showing your design completely.

The products are manufactured and prepared in fair and certified production facilities in the Far East. The blanks are then printed, sewn and packed with love in Hamburg.

If there is anything wrong with your order, contact support@propads.gg. We will contact you immediately!

We manufacture the custom products especially for you and print the uploaded motif 1 to 1. For this reason we cannot take them back unless we made a mistake during printing. Please contact us using the contact form.

We usually print your ordered product within 2-5 working days.

After 2-5 working days we will hand over your order to DPD or DHL. As a rule, your package will be delivered here within 3 days. We will send you the tracking number as soon as we receive it. Unfortunately, we cannot be held responsible for any delays in shipping.

Your product will be shipped within Germany with DPD, otherwise with DHL.

The shipping costs are €4.99 within Germany, €9.99 to other EU countries and €16.99 to Switzerland.

You will receive the tracking number by email as soon as your order has been handed over to the shipping service provider.

Your order may be subject to taxes, duties and/or fees (including for customs clearance) imposed by the country of destination. For more information on this, please contact the customs authority in the country to which the shipment is being shipped.

Please contact our customer support directly and send us an email to Support@propads.gg .

We accept PayPal, bank transfer, credit card, Klarna and much more.

All information transmitted to our servers is encrypted. So your credit card details are safe.

You may be charged a cross-border transaction fee if your transaction is made in a country other than the country that issued your card. This cross-border transaction fee is charged by the issuing bank. You can check your card's terms and conditions or contact the issuing bank for more information.